Terms & Conditions

1.  About our company

The site is published by Delta Union, whose SIRET number is 39461220400039 and whose head office is located at 155 Rue de Grenelle 75007 Paris.

2.  Preamble

These General Terms and Conditions of Sale (hereinafter the“GTCS“) form the sole basis of the commercial relationship between the parties.

They govern the conditions under which the Company provides its Services to professional customers who request them directly or on paper.

They apply to all Services provided by the Company for all customers in the same category, irrespective of any clauses that may appear in a customer document, in particular the customer’s general terms and conditions of purchase.

They are systematically communicated to customers on request. All orders imply acceptance of the GCS.

3.  Definitions

Customer means any person who places an order by direct contact or on paper;

Order refers to any order placed by the Customer with a view to benefiting from the Company’s services;

Conditions Générales de Vente or CGV means the present document;

Consumer means the buyer who is a natural person acting outside his professional activity;

Professional means the buyer, whether a legal entity or an individual, who is acting in the course of his or her professional activity;

Services refers to all services offered by ;

Company means the company more fully described in Article I hereof.

4.  Controls

Orders are placed by the Customer through direct contact or by paper.

Sales of Services are made after a quotation has been drawn up for the Customer, the quotation has been accepted by the Customer and the Order has been expressly accepted by the Company.

5.  Services and prices       

Prices are those in force on the day the Order is placed, as set out in the quotation provided to the Customer or according to the price list indicated to the Customer on site.

If the cost of the Services cannot be determined, a priori, with certainty, a detailed estimate will be given to the Customer with the price calculation method enabling him to verify it. 

In the event of an obvious pricing error on the site, Rêve Blanc reserves the right to cancel any order placed at this incorrect price. In this case, the customer will be informed as soon as possible, and no sum will be debited or a full refund will be made.

An invoice is issued by the Company to the Customer for each Order.

6.  Payment terms and conditions

Orders can only be paid for online by credit card (Visa, Mastercard and American Express), Paypal or Apple Pay.

In the event of total or partial non-payment of services by the date agreed on the invoice, the purchaser shall pay the Company a late payment penalty equal to the rate applied by the European Central Bank for its refinancing operation plus 10 percentage points.

The financing transaction selected is the most recent on the date the Service is ordered.

This penalty is calculated on the amount remaining due, including all taxes, and runs from the due date of the price, without the need for prior notice.

In addition to late payment penalties, any sum, including the deposit, not paid by the due date will automatically give rise to the payment of a fixed penalty of 40 euros due for collection costs.

No compensation may be made by the Customer between penalties for delay in providing the services ordered and sums owed by the Customer to the Company for the purchase of Services.

7.  Performance of services

The Service ordered will be provided by : Reve Blanc.

The Company undertakes to respect to the best of its ability the deadlines announced when the Order is placed. However, the Company cannot be held responsible for delays in the performance of services caused by faults for which it is not responsible.

Furthermore, the Company cannot be held liable for delays in delivery during periods of high demand, such as the holiday season. The Company cannot be held liable for delays caused by force majeure, i.e. the occurrence of an unforeseeable, irresistible event beyond the Company’s control.

8.  Claim

For all orders placed, the Customer has a right of complaint of 14 days from the date of delivery of the Service.

To exercise this right of complaint, the Customer must send the Company a statement expressing his reservations and complaints, together with the relevant supporting documents.

A claim that does not comply with the conditions described above cannot be accepted.

The Company will refund and rectify the Service as soon as possible and at its own expense, within the limits of what is possible.

 

9.  Consumer’s right of withdrawal

The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for products mentioned in article L. 221-28 of the French Consumer Code as reproduced below:

“The right of withdrawal cannot be exercised for contracts :

 

1° Supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal;

2° The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;

3° The supply of goods made to the consumer’s specifications or clearly personalized; 4° The supply of goods likely to deteriorate or expire rapidly;

5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

7° The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;

 

8° Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;

9° Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

10° Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;

11° Concluded at a public auction ;

 

12° Accommodation services, other than residential accommodation, transport of goods, car rental, catering or leisure activities which must be provided on a specific date or at a specific time;

13° The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.”

To exercise this right of withdrawal, the Consumer should send a declaration to the following address: 155 Rue de Grenelle 75007 Paris.

The customer will be reimbursed for all fees paid for the provision of services within 14 days of the Company becoming aware of the customer’s declaration of withdrawal. Reimbursement will be made by the same means of payment used for purchase.

However, if the service has already begun when the Company becomes aware of the withdrawal, the value of the service already provided will be deducted from the refund. The refund will be made by the same means of payment as for the purchase.

10.  Legal warranties

 

Services provided to Consumers are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:

Article L.217-4 of the French Consumer Code:

“The seller delivers goods in conformity with the contract and is liable for any lack of conformity at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.”

Article L.217-5 of the French Consumer Code:

“The property conforms to the contract:

1° Whether it is fit for the use ordinarily expected of similar goods and, if so :

 

If it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

If it has the qualities that a purchaser may legitimately expect having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling

;

 

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter”.

Article 1641 of the French Civil Code : “The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them”.

Services sold to Professionals are also covered by the warranty stipulated in article 1641 of the French Civil Code.

The warranty is limited to the replacement or reimbursement of Services that do not conform or are defective. It is excluded in the event of misuse or abnormal use of the Service, as well as in the event that the Service does not comply with the legislation of the country to which it is delivered.

The Customer must inform the Company of the existence of any defects within two years. The Company will rectify any Services found to be defective wherever possible. If the Company is held liable, the warranty is limited to the amount paid by the Customer for the provision of the Services, exclusive of VAT.

Replacement of Services does not extend the warranty period.

11.  Processing of personal data

The Customer’s purchase may entail the processing of his/her personal data. If the Customer refuses the processing of his/her personal data, he/she is requested to refrain from using the Company’s services.

This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.

Furthermore, in accordance with the French Data Protection Act of January 6, 1978, customers have the right to query, access, rectify, modify and object to all their personal data at any time. To do so, they must send a letter, providing proof of identity, to : 155 Rue de Grenelle 75007 Paris.

This personal data is required to process the Customer’s Order and to issue invoices where applicable, as well as to improve the services offered by the Company.

12.  Sharing collected data

 

The Company may use third-party companies to carry out certain operations.

The Customer accepts that third-party companies may have access to his/her data in order to complete his/her order.

These third-party companies only have access to the data collected in order to carry out a specific task. The Company remains responsible for data processing.

In addition, the Customer may receive information or commercial offers from the Company or its partners.

The customer may at any time object to receiving such commercial offers by writing to the Company’s address given above.

In addition, customer information may be passed on to third parties without the customer’s express prior consent for the following purposes:

Complying with the law

Protect any person from serious bodily harm or death Combat fraud or damage to the Company or its users

Protect the Company’s property rights.

13.  Data protection

The Company ensures a level of security that is appropriate and proportionate to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016.

However, these measures in no way constitute a guarantee and do not commit the Company to any obligation of result with regard to data security.

14.  Cookies

To enable Users to benefit from optimal browsing of the Site and improved operation of the various interfaces and applications, the Company may place a cookie on the User’s computer. This cookie stores information relating to browsing on the Site, as well as any data entered by Users (notably searches, login, email, password).

The User expressly authorizes the Company to place a “cookie” file on the User’s hard disk.

The User may block, modify the retention period, or delete this cookie via the browser interface. If the systematic deactivation of cookies on the User’s browser prevents him/her from using certain services or functionalities of the Site, this malfunction shall in no way constitute damage for the member, who shall not be entitled to claim any compensation as a result.

15.  Modifications

The information contained in the Company’s catalogs, prospectuses and price lists is given for information only and may be revised at any time.

The Company is entitled to make any changes it deems necessary.

When placing an Order, the Customer is subject to the stipulations set out in the GCS in force at the time the Order is placed.

16.  Intellectual property

 

The brand, logo and graphic charter are registered trademarks owned exclusively by the Company. Any distribution, use, representation or reproduction, whether partial or complete, without the express authorization of the aforementioned company will expose the offender to civil and criminal prosecution.

17.  Jurisdiction clause

The law governing the GCS is French law. Any dispute which may arise between the Company and a Customer in connection with the performance of the GCS will be subject to an attempt at amicable resolution. Failing this, disputes will be referred to the competent common law courts.

18.  Customer acceptance

The Customer expressly accepts the General Terms and Conditions. He declares that he is familiar with them and waives the right to invoke any other document, in particular his own general terms and conditions of purchase.

19.  Mediator’s contact details

Paris, January 29, 2024, Delta Union represented by Micha Mozaffarian.